AI Assistants
The answer starts prepared. The judgement stays yours.
Searching for the same information. Summarising the same notes. Starting another reply from scratch. An assistant can prepare that work from approved sources, so the team can focus on what needs judgement.
Start a conversation01
Operational problems
Teams repeatedly search for the same approved operational information.
Service staff spend time preparing routine summaries and first drafts.
Unstructured material is difficult to review consistently.
Generic AI tools lack the boundaries, sources and escalation rules the operation needs.
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What Fribu can deliver
Use-case, source and authority boundary design.
Prompt, structured-output and approved-knowledge configuration.
Human review, refusal and escalation behaviour.
Evaluation cases covering quality, safety and unsupported answers.
Usage guidance, monitoring and change control.
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Illustrative possibilities
Illustrative example
An approved-knowledge service assistant
Prepare a cited answer from controlled internal guidance for a person to review before using it.
This is an illustrative scenario, not completed client work.
Illustrative example
A structured operational summary
Turn selected non-sensitive notes into a consistent summary with assumptions and missing information clearly separated.
This is an illustrative scenario, not completed client work.
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From diagnostic to delivery
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Human control and safeguards
Access, testing, human approval and documentation remain explicit throughout the work.
- Only approved sources and minimum necessary information enter the assistant context.
- Evaluation includes unsupported-answer, ambiguity and refusal cases.
- People review outputs before consequential use or communication.
- Model, prompt, source, limitation and incident-handling choices are documented.
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Questions
Will an assistant make decisions for the business?
The initial offer focuses on bounded assistance. Material operational, customer and commercial decisions remain with authorised people.
Can it use our internal knowledge?
Potentially, after the sources, permissions, sensitivity and update responsibilities have been assessed and approved.
How is quality checked?
Representative evaluation cases test accuracy, source use, uncertainty, refusals and escalation before operational reliance.
Start with the friction
Less preparation. More room to think.
The machine prepares. The person decides.